Policies

SHIPPING POLICY

All orders are processed between 3 - 6 business days and shipped/delivered between 6-8 days please be patient with me. Times can vary.

U.S Shipping ONLY

If you use sezzle/ shop pay / klarna and miss a payment you may contact their customer support to help with any payment issues.

Please double check to make sure your address is correct at checkout. We are not responsible for any packages shipped to the wrong address.

Customized colored wigs may take more days to make + shipping/processing

After an order is sent to the USPS or any local post office, we are not responsible for any lost, missing or stolen packages. I may add route protection that you can purchase at checkout for protection. If you have any concerns with delays on shipments please contact your local post office.

 

REFUNDS

We are currently not accepting any refunds/returns unless a production error has been made on our end. In this case, we have a 7-day return policy, meaning you have 7 days after receiving your item to request a return via email. ONLY IF THERE IS A MISTAKE WITH THE PURCHASE.

 

RETURNS

Your item must be unused and undamaged and unwashed, with tags still attached, and in the original packing in order to be eligible for a return. A receipt, order confirmation, or other kind of purchase documentation is also required. You’ll also need the receipt/order confirmation or proof of purchase. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

To request a return, you can contact us at herpreciouscollections@gmail.com

 

DAMAGES/LOST ITEMS

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Thank you.

PRIVACY POLICY

Privacy Policy for Her Precious Collections

Effective Date: January 31, 2024

Intro: This Privacy Policy outlines the practices of ‘Her Precious Collections’ regarding the collection, use, and protection of personal information obtained from customers and visitors of our website.

Information We Collect

2.1. Personal Information:

- We may collect personal information, such as names, addresses, phone numbers, and email addresses, when provided voluntarily by customers during the purchase process or account creation.

2.2. Transaction Information:

- To process orders, we may collect transaction details, including product details, payment information, and shipping addresses.

2.3. Website Usage Information:

- We gather data on how users interact with our website, including IP addresses, browser types, and pages visited. This information helps us enhance user experience and optimize our website.

 

How We Use the Information

3.1. Order Fulfillment:

- Personal information is utilized to process and fulfill customer orders, including shipping and communication regarding the order status.
3.2. Customer Support:

- We may use provided contact information to respond to inquiries, provide assistance, and address customer concerns.

3.3. Marketing and Promotions:

- With explicit consent, we may use customer information for marketing purposes, such as promotions, newsletters, or special offers. Customers can opt-out at any time.

3.4. Website Improvement:

- Collected data on website usage helps us enhance and optimize our online platform for a better user experience.

Data Security
4.1. We implement industry-standard security measures to protect personal information from unauthorized access, disclosure, alteration, or destruction.

4.2. While we strive to protect user information, no online transmission or storage is entirely secure. Users acknowledge and accept this inherent risk.

5.1. We do not sell, trade, or transfer personal information to outside parties unless users are informed in advance. This excludes trusted third parties who assist us in operating our website, conducting business, or servicing customers, provided they agree to keep the information confidential.

Cookies and Tracking Technologies
6.1. We may use cookies and similar tracking technologies to enhance user experience, analyze website usage, and improve our marketing efforts.
6.2. Users can control cookie preferences through their browser settings. However, limiting cookie usage may affect certain features of the website.

Children's Privacy

7.1. Our products and services are not directed to individuals under the age of 13. We do not knowingly collect or maintain personal information from children.

Changes to the Privacy Policy
8.1. We reserve the right to update this Privacy Policy at any time. Changes will be reflected with a revised effective date. Users are encouraged to review the policy periodically for updates.

Contact Information
9.1. For any questions or concerns regarding this Privacy Policy, please contact us at herpreciouscollections@gmail.com

 

By using our website and services, users acknowledge and agree to the terms outlined in this Privacy Policy.

‘Her Precious Collections’

herpreciouscollections@gmail.com